Luminous Casino provides responsible-gaming options that include self-exclusion and a seven-day cooling-off period. A self-exclusion request can be sent from the registered email address to Support, takes effect within 24 hours and disables account login. The responsible-gaming guidance also recommends treating gambling as entertainment, avoiding chasing losses, setting limits, spending only what is affordable and taking regular breaks.
Self-Exclusion
To request self-exclusion, contact Support from the email address registered to your Luminous Casino account. The confirmed public support email is [email protected].
- Send the request from your registered email address.
- Self-exclusion takes effect within 24 hours.
- The account is disabled so you cannot log in once the exclusion takes effect.
- The exclusion lasts for a minimum of six months.
- Promotional material is not sent during the self-exclusion period.
The stated activation period is within 24 hours rather than immediate. The six-month period is a minimum duration, so it should not be treated as a fixed end date for every exclusion.
If you need the confirmed contact route for the request, see customer support.
Seven-Day Cooling-Off
Luminous Casino also provides a seven-day cooling-off option. This offers a shorter break from gambling and is distinct from self-exclusion, which lasts for at least six months.
The accepted information establishes the seven-day duration but does not define additional cooling-off settings or effects. It should therefore not be treated as equivalent to the longer self-exclusion arrangement.
Safer-Gambling Habits
The responsible-gaming guidance focuses on practical habits that can help keep gambling within personal limits.
- Treat gambling as entertainment rather than as a way to make money.
- Do not chase losses.
- Set limits for yourself.
- Spend only amounts you can afford.
- Keep work, family and other responsibilities in view.
- Take regular breaks from gambling.
These points are behavioural guidance. They do not establish that Luminous Casino provides specific configurable deposit, loss, wager or session-limit tools.
Setting personal limits is intended to keep gambling within an affordable entertainment budget. If gambling starts to interfere with other responsibilities or leads to attempts to recover previous losses, taking a break or using a stronger restriction such as self-exclusion may be appropriate within the options described above.
External Gambling Support
The responsible-gaming information names several organisations that provide external gambling support:
- Gamblers Anonymous
- Gambling Therapy
- GamCare
These organisations are identified as external sources of help. No additional contact details, opening hours or specific services are assumed here beyond their confirmed inclusion as support resources.
Questions About Responsible Gaming
How Do I Self-Exclude From Luminous Casino?
Send a self-exclusion request from your registered email address to Support. The public support email is [email protected]. Self-exclusion takes effect within 24 hours, disables account login, lasts for at least six months and stops promotional material during the exclusion.
How Long Does Self-Exclusion Last?
Self-exclusion lasts for a minimum of six months.
How Long Is the Cooling-Off Period?
The cooling-off period is seven days.
Will I Receive Promotions During Self-Exclusion?
No promotional material is sent during the self-exclusion period.
Which External Gambling-Support Organisations Are Named?
The named external support organisations are Gamblers Anonymous, Gambling Therapy and GamCare.